1 and 5 Palace Court
The journey to Palace Court is always a fond one, it’s a stark contrast to my annual journey to Bayswater for the Carnival. There are no feathers or whistles and the wave of people are less excitable as they make their way to their various destinations. Nevertheless, being one of London’s most picturesque and affluent areas, it is always a pleasure to visit.
1 & 5 Palace Court together form 12 exquisite, luxury apartments within converted, historic mansions. There is also one spectacular Mews House adjoining the scheme.
After three years of meticulous construction work our client inevitably wanted us to ensure the building’s immaculate standards were maintained.
Of course, upon handover of the completed developments, there were a few teething issues we needed to resolve for our customers and some initiatives we wanted to instigate to ensure a high level of service was provided to all. Fortunately, keeping Instagram influencers off the doorsteps is not one of challenges we have faced yet!
When we took handover of the building, we ensured bespoke welcome packs, befitting of the development’s character, were issued to all owners. I also ensured I provided each new owner with a personal welcome to make it clear POD are here to help them enjoy their home.
As a result, our relationship with a lovely group of residents has remained strong whilst we tackled some of the construction related teething problems that have arisen, ensuring the buildings were safe, the lifts were reliable and a variety of common apartment related defects were remedied.
In order to resolve some of these problems we did, at times, have to advise the developer and engage specialists to support the resolution of certain issues. In alignment with this we always aimed to keep our customers informed, communicating with them transparently throughout.
Palace Court has been thoroughly enjoyable for many reasons, one being the residents. I have had the pleasure of meeting many of the residents which has made our relationships more personal as opposed to a normal service provider relationship in our industry. I think many would agree when I say it is nice to be able to put a face to a name when dealing with a phone call or email, it seems to put people at ease. I have found the residents to be very friendly, respectful and polite and in turn that makes me want to go the extra mile. On occasion, residents with apartment defects have to liaise directly with the developer but I am happy to check in to ensure these issues are being dealt with, so they are always assured POD is here to help.